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U11 no setting option hotspot and tethering

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Sprint Social Care

Re: U11 no setting option hotspot and tethering

Hi jent ! I'm happy to know it was resolved. 🙂


Ciara
Sprint Social Care
Journeyman

Re: U11 no setting option hotspot and tethering

I try that but on my phone I'm still getting nothing for mobile hotspot 

Sprint Social Care

Re: U11 no setting option hotspot and tethering

Hi vicbox ! I'd like to know, what steps did you already try?


Ciara
Sprint Social Care
Journeyman

Re: U11 no setting option hotspot and tethering

I reset the network first and then after that, I did the inputted ##72786#, I first tried ##BRAND# but still not able to see the hotspotScreenshot_20200106-134321.png

Sprint Social Care

Re: U11 no setting option hotspot and tethering

Allright @vicbox! Let's try to perform a soft reset, first close all data web apps and then perform a soft reset:

Press and hold the “Volume Up” and “Power” button simultaneously until the device powers off. Once powered off, press and hold “Power” for 3 seconds to turn the device back on.

After you do this, give it a try to the ##BRAND#. 


Kryshna
Sprint Social Care
Journeyman

Re: U11 no setting option hotspot and tethering

I  try the soft reset but did not work either 

Sprint Social Care

Re: U11 no setting option hotspot and tethering

Once you did the soft reset, did you try the ##BRAND#? 


Ciara
Sprint Social Care
Journeyman

Re: U11 no setting option hotspot and tethering

right 

Highlighted
Sprint Social Care

Re: U11 no setting option hotspot and tethering

Did you try the ##BRAND#? 


Juan
Sprint Social Care
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