I've been trying to get my HTC 10 unlocked for the past week and I'm pretty stuck now. I'm going on an international trip this week and want to make sure I can put a new sim card in. Sprint says the phone is unlocked for international travel, but when trying UICC Unlock, I get the following error: "Your device is locked to only support your Sprint UICC."
I've done the PRL and Profile updates as well, but no luck. Could someone help me out?
We can look into getting this unlocked. Probably didn't get the signal when we sent it out. Can you make sure it is set up the following way?? SOLUTION: Sprint Hints for Successful Unlocks
Yes, I checked all of that. I did not do a factory reset however. Is that required?
No. Don't worry about doing that. How long are you leaving the country for?
We do offer international services for when you are traveling aboard. If you are interested to see if you will have service while there. You can look at www.sprint.com/international
You can PM if you would like to look into unlock.