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We go password reset


We go password reset

I got we go for my daughter, but recently do not know why my password does not work at we go, I called and chat with sprint customer services, got 2 tickets from them, and never call me back yet.

Is any way reset we go portal site password? I am so frustrated that issue, because I can not set up her phone list and already factory set up her phone.its waste money and time.


Re: We go password reset


Please email us at with the ticket number that was created, your phone number and your account pin/password.  We will get back to you within 24-72 hours once the email is received. I will do my best to get to the bottom of this for you.


Sprint Social Care


Re: We go password reset

I feel your pain. I had this same issue about a year ago and it took Sprint FOREVER to help me get the password reset figured out. I saved the website for future use and now today I go into my daughters phone and the password has been kicked out so I go to the website to try & fix it and all I get is "Clock Error". "A private connection to can't be established because your computers date & time are incorrect". Which is bogus because our computer's date & time IS correct!!!

Very frustrating & exhausting! Especially when the whole idea of your child having this type of phone is for safety!!

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