Please email us at firstname.lastname@example.org with the ticket number that was created, your phone number and your account pin/password. We will get back to you within 24-72 hours once the email is received. I will do my best to get to the bottom of this for you.
I feel your pain. I had this same issue about a year ago and it took Sprint FOREVER to help me get the password reset figured out. I saved the website for future use and now today I go into my daughters phone and the password has been kicked out so I go to the website to try & fix it and all I get is "Clock Error". "A private connection to wego.sprint.com can't be established because your computers date & time are incorrect". Which is bogus because our computer's date & time IS correct!!!
Very frustrating & exhausting! Especially when the whole idea of your child having this type of phone is for safety!!
Sprint S.M.A.R.T Agents Sprint S.M.A.R.T Agent are here to help Monday through Sunday 6:00 AM CT - 6:00 PM CT. If you need to speak to an agent outside of these hours, please visit Sprint Chat