I'm having the same problem. My echo keeps restarting itself atleast once a day, sometimes twice in one day. The phone could be sitting on my desk and next thing I know its restarting!!! I really did like the echo at first but now its becoming an issue; Restarting, constantly force closing, full battery in the morning and dead before noon...I paid too much money for this phone to have these type of issues!!!
Mine was doing it too. At least 3 times a day. I didn't know it was a problem though, just thought that was what it did lol. Now it won't work at all, can't even get past the start screen. Shame, I liked this phone but obviously has design problems.... I'll be taking mine to a store tomorrow to see if they can get it to work.
This is basicly a reply to everyone...This restarting problem and force closing has also been an issue for me. I've just noticed that if u go into the ABOUT section, then the STATUS section, you will see UP TIME...that will tell you how long your phone has been awake. Now my phone says 74:09:37 n counting. This might help people check to see if it's turning off without your knowledge as well. I've also noticed that mine only seems to turn off when it's in sleep mode so I've turned up my timer on the display shutting off to 10min so if I'm in the middle of something and have to set it aside for a few minutes it will not go into sleep mode causing it to possibly shutdown. (Obviously this will drain the battery more but is worth it if you are doing something important on it. You can select screen timeout up to 30min). One more thing I've noticed that for every app I have on my phone I have selected them to update automatically and I've noticed that my phone restarting has sometimes been from an update and maybe everytime for all I know. I do love this phone and if this is some kind of error I would really appreciate for it to be fixed ASAP!! I have been a sprint customer for 6+yrs and never had this many issues with a cell phone prior to buying the kyocera echo. I also have every possible update to this phone so that is not the problem.
p.s. Why has this phone been put on the EOL list?
Mine has always done that, but two days ago it stayed in a loop and I wasn't able to use my phone. Had to take it in to the store to get it updated. Turns out, they couldn't figure it out, so they gave me a new phone. NOW I'm having issues trying to get all the settings and stuff to work. There is no longer a standard keyboard, so all the keys are different. There is now a voice command and swype button on the keyboard and even though I have them both disabled, if I press the key on the keyboard, they start working. I am not a happy camper right now - trying to reset everything.
I'd like to chime in myself, my Echo will restart itself at least twice daily, and usually while I'm not touching it and haven't touched it for quite some time. My device does not shut down completely, just cycles through it's restart process.
I have the software version 2.002SP, and the Android version 2.3.4.
I changed a setting as I type this, to stop automatically updating apps, on the off chance that perhaps it was restarting itself after installing an update. We'll see if that changes anything.
Aside from this issue, I am overall quite pleased with the Echo, and sad to see it on the EOL list so soon.
I have had my echo for about 6 months.. and it still restarts to this day. Had the repair shop update, factory restart and everything else they could do to fix it... still nothing. Didnt replace it since everyone elese replacements seem to do the same thing. Last night I checked for an update.. there was on so I updated my phone like an idoit. It took over 12 hours for it to finish. Now I can not reply to any of my texts. The touch screen is working fine. I can make calls. It seems to just be both input methods, the swype and the android keyboard. Might anyone have a solution, or know how i can reinstall the older version?
Model number m9300
software ver 2.002sp
prl ver 1123
android ver 2.3.4
baseband ver 2.002
kernel ver 18.104.22.168-perf+release@release#1
build number gingerbread
Random restarts may sometimes be because of low internal memory. You can double check your internal memory by going to the Home screen -> Menu button -> Settings -> Storage. Check there if it is really low you may want to shut off memory hog apps or get an app which helps you stop this type of apps hogging precious memory space. You can tell which apps are currently running by going to Menu - > Manage Apps -> Running tab, then select a specific app and click "Stop".
Be careful to only shutdown applications you have downloaded, and not operating system processes. I am not responsible if you crash the wrong application, always double check that it is an okay app to stop.
"Officially," Sprint will not recommend using task killers or stopping apps from running. From a nuisance stand point and based on the particular apps design, you may have to repeatedly stop the app from running, or you may inadvertantly stop the wrong app causing further complications. Android 2.2 and later really addressed this problem more effeciently than previous OS's so there is no need to stop apps from running.
For a low memory situation on an Android, the only real fix is to uninstall apps. Many entry-level Androids didn't have more than a half a Gig of internal memory alloted for applications and most have less than this. Many users are simply adding more apps than the phone was designed for.