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proximity switch problem ??

Journeyman

proximity switch problem ??

Hello,

I have an Echo for the past year and everything has been great until a couple of days ago.

It appears the proximity switch isn’t working correctly. when I put my face to the phone to answer or make a call, the earpiece speaker doesn’t work. II cannot hear the caller & they cannot hear me. And the screen stays on (while holding phone to my face).

if I use (wired) ear buds & with a microphone, it is fine.

I tried removing the screen protector, and also cutting a portion of it off.

I tried removing the case as well.

That didn’t help.

Any ideas?

Anyone else have this problem?

Thanks,

Glenn

2.006sp

2.3.4


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