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How delete phone identity information

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Journeyman

How delete phone identity information

I plan to donate a phone to a local group for use of the free 911 feature.  I have done a reset but my phone number and also my username (xxx@sprintpcs.com email address) remains.  How do I delete that information?  My guess is that the phone will not be reauthorized so this information might be made available to a criminal if the phone is ever "captured".

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Re: How delete phone identity information

I understand. If you come across this scenario again, I'm happy to reach out to my powers that be to assist us. 

 

I'm sure your generous donation was appreciated. Let me know if I can assist with anything else. 

 

 

 


 


RedCruzr
Social Care 

Queen of Unlocks and Billing Questions. Samsung for Life!!
Kudos and Accepted Solutions are welcomed and appreciated.

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13 REPLIES 13
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Re: How delete phone identity information

That is very nice of you. Make sure to go under the phones settings, and you will want to do a factory reset. This will set the phone back to factory settings. 

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Journeyman

Re: How delete phone identity information

I have done all that. This is the only personal info that remains. After hours of research it appears it can only be done by having phone reauthorized for new user and phone number. I find that hard to believe.
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Re: How delete phone identity information

Is it still active on a account?

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Journeyman

Re: How delete phone identity information

My account is active but that phone was deactivated (I guess) when number was ported to a new sprint phone and then to another, etc. Old phone works but cannot call other than 911.
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Re: How delete phone identity information

As long as it is factory reset you should be ready to go. 

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Journeyman

Re: How delete phone identity information

Not as long as the Phone Identity screen has:

my true cell phone number and the email address shown is my full name.

 

With that - I can be found in two minutes on the internet.

 

Factory reset does not remove that phone-related data until it is activated for a new account.

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Re: How delete phone identity information

What kind of device is it?

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Journeyman

Re: How delete phone identity information

Two devices - Samsung Moment and HTC Hero
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Re: How delete phone identity information

I completely understand your concern. I don't actually know if getting it truly removed is an option. But I have sent off for someone with lots of knowledge to help us get this figured out. I'll be back with you as soon as I hear something. 

 

 

 


 


RedCruzr
Social Care 

Queen of Unlocks and Billing Questions. Samsung for Life!!
Kudos and Accepted Solutions are welcomed and appreciated.
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Re: How delete phone identity information

I heard back and I need some info from you. I'm going to send you a private message to get that info. 

 

 

 


 


RedCruzr
Social Care 

Queen of Unlocks and Billing Questions. Samsung for Life!!
Kudos and Accepted Solutions are welcomed and appreciated.
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Re: How delete phone identity information

Hi there. I have replied to your last message. May I have your phone number, and the IMEI of each device?

 

 

 


 


RedCruzr
Social Care 

Queen of Unlocks and Billing Questions. Samsung for Life!!
Kudos and Accepted Solutions are welcomed and appreciated.
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