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IMEI incompatible with brand when activating Nexus 5x.

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Journeyman

IMEI incompatible with brand when activating Nexus 5x.

I purchased an unlocked Nexus 5x and I believe i need it's IMEI added to sprints database. I have read several older posts that end with the the person with the issue private messaging the IMEI number to someone and Sprint and problem solved. please help cause this is a giant pain and I need a working phone

4 REPLIES 4
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Hey there bjmerck let me help you out with that. Will you please send me a message with the IMEI of your phone? And to clarify, you are trying to have the phone active on the Sprint network, right?





"Is your name Wi-Fi? Because I'm feeling a connection."

Have you attempted to activate the phone on your end? Whether that have been in store or on line?





"Is your name Wi-Fi? Because I'm feeling a connection."
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Yes I have. In store, online and over the phone with tech support. They all said the IMEI was incompatible, yet this is a cdma unlocked phone. There are several community chats that cover this topic. I need the IMEI number added to sprints database

 

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I can do that for you. I just need for you to send me a private message with the following information: 

  • IMEI
  • memory size (if available in more then 1 size)
  • account number
  • Phone number swapping the device to (if you already have an existing acct)




"Is your name Wi-Fi? Because I'm feeling a connection."
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