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LG G5 not able to configure APN

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Re: LG G5 not able to configure APN

Was it?

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Journeyman

Re: LG G5 not able to configure APN

Yes
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Journeyman

Re: LG G5 not able to configure APN

She said that after I sent the IMEI to her
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Re: LG G5 not able to configure APN

You might have to try a Hard Reset. 

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Journeyman

Re: LG G5 not able to configure APN

If I lose the unlock by doing hard reset?
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Re: LG G5 not able to configure APN

There is a possibility, some phones have and some haven't.

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Journeyman

Re: LG G5 not able to configure APN

If lose it, I'll have to pay again?
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Re: LG G5 not able to configure APN

To unlock your phone?

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Re: LG G5 not able to configure APN

And are you referring to the type of unlock when you get a message on your screen that says "your phone is locked to the Sprint Network" ?

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Journeyman

Re: LG G5 not able to configure APN

No, my phone is already unlocked, just don't let me change the apn to make data works
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Re: LG G5 not able to configure APN

You asked "If lose it, I'll have to pay again?" We an unlock your phone on our end for free.  Did you just speak to a regular Customer Service Rep at Altice or did you speak with Technical Support?

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Journeyman

Re: LG G5 not able to configure APN

I did it but they told me to talk with you Sprint
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