Thank you for reaching out, just to clarify, does your device have the most recent software on it? If not, we ask that you go to Tools> Update Phone> Update Firmware> then follow the prompts. Please let us know if updating your device helps. Thank you.
Sprint Social Care Team
Sprint S.M.A.R.T Agents Sprint S.M.A.R.T Agent are here to help Monday through Friday 6:00 AM CT - 6:00 PM CT. If you need to speak to an agent outside of these hours, please visit Sprint Chat