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LG Rumor Touch - Sprint Mobile Email - Send Log File?

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Journeyman

LG Rumor Touch - Sprint Mobile Email - Send Log File?

I have a LG Rumor Touch.  I use Sprint Mobile Email Work platform that came standard with the phone "@ Email".  I set up 2 different OWA email accounts.  1 of the OWA accounts often asks me to "re-enter your password as it seems to have changed".  However, I know the password is correct because I can access the OWA using a regular computer.  Does anyone have this same problem?  Adv Tech Support says I need to call my Exchange Server IT administrator and ask for a certificate be sent to the phone.  Which would allow the phone to verify the Exchange Server.  This sounds great, but my IT dept, has never heard of that.

I also noticed a preference for "Send Log File".  Has anyone tried this in regards to my issue above?

Thanks.

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