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LG V20 8.0 Issue

Journeyman

LG V20 8.0 Issue

I had just received android 8.0 today and downloaded and installed it. After it did its thing, I noticed the second screen no longer works when my screen is off. I have it set to show the time when my screen is off but yet, it's not working. It works when I turn my screen on though. Any ideas on who I should contact regarding this or have any tips?

19 REPLIES 19
Wizard

Re: LG V20 8.0 Issue

Sounds like the update might have just turned off that feature. Have you went into your settings to see if you can turn it off and back on? Maybe that will kick start it.

 

 

Penguin
Social Care Rockstar
Kudos and Accepted Solutions are Welcome
Journeyman

Re: LG V20 8.0 Issue

Yes I did and it didn't help.

Wizard

Re: LG V20 8.0 Issue

Well darn, let's try a reset of the device. You won't lose any of your data on the phone.

 

  1. Press the Power button on the right side of the phone to turn On the device.
  2. On the phone dial pad, press ##72786#.
  3. Read the Warning prompt then tap OK.
  4. The phone clears previous internal programming information and turns phone off then back on.
  5. Device activation begins.
  6. After device activation completes, finish device setup steps.

Let me know if that helps. 

 

 

Penguin
Social Care Rockstar
Kudos and Accepted Solutions are Welcome
Journeyman

Re: LG V20 8.0 Issue

That didn't work either. 😞

Wizard

Re: LG V20 8.0 Issue

Hmm. Quick question, have you tried to turn off the "Show when main screen is on" feature, then turning it back on? Also, with doing that I would clear your cache and cookies as well.



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GrandMaster

Re: LG V20 8.0 Issue

also are you by chance running power saver mode on your phone? and if so have you attempted to turn it off and see if it pops back on again or not?

*********************************************************
I like many others come onto this site for assistance and to help others. Marking a reply as helpful or correct helps others with like issues when they try to search the site for assistance. I do not work for Sprint and my suggestions and or opinions are my own. *************************************************************************************************************
Journeyman

Re: LG V20 8.0 Issue

Yes I have tried all of that. The second screen will show for a split second when my screen is first turned off after restarting. After that, in order to get it turned on again I have to restart it and again, only shows for a split second.

 

This is the main feature that I love about the v20 and this update has broken that 😞

GrandMaster

Re: LG V20 8.0 Issue

im not seeing any reports in here so far other than yours about this so it might just be your device.

 

if this ends up the case you might try performing a cache/partition wipe on your device in case something didnt load correctly. worst case you might have to perform a factory reset..but start with the cache/partition wipe first in case that clears it.

*********************************************************
I like many others come onto this site for assistance and to help others. Marking a reply as helpful or correct helps others with like issues when they try to search the site for assistance. I do not work for Sprint and my suggestions and or opinions are my own. *************************************************************************************************************
Journeyman

Re: LG V20 8.0 Issue

Really want to avoid that. I have 2 other devices to update so it's not just affecting me. It would probably effect them too. 

GrandMaster

Re: LG V20 8.0 Issue

usually when a large update rolls out and there was a bug or some type of glitch in it affecting everyone you see a ton of customers posting in here about it..im only seeing you..meaning its not something that is either affecting them OR no one has noticed it..which would be odd with so many people out there running that particular device.

 

as is a cache/partition wipe is NOT a factory reset..you do not loose all your info.

*********************************************************
I like many others come onto this site for assistance and to help others. Marking a reply as helpful or correct helps others with like issues when they try to search the site for assistance. I do not work for Sprint and my suggestions and or opinions are my own. *************************************************************************************************************
Journeyman

Re: LG V20 8.0 Issue

I've done that. Really don't want to do the factory reset though and I wonder if anyone's at least called in about it.

 

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