I have the Lg optimus when I try to install an id pack I receive an error DOWNLOAD FAILED FOR ID and also 702 PURCHASED DECLINED not sure what to do.
I called customer service and fixed the problem. My account has " premium purchase" block. They took the block off, and now I am able to downlad the ID packs. Took five minutes on the phone. I hope this helps.
I had the same problem Go into "my preferences" on your account on sprint.com and click on " block digital media downloads". Mine was blocked for some reason but all I had to do was click on my phone and the problem was fixed!
Thank you for posting this! I went to my local Sprint store and to the Best Buy where I bought my phone and nobody knew why I could not download Sprint ID packs. Your solution worked and took only minutes.
Thank you for posting the information. I had been racking my brains, called Sprint customer service, went to the Sprint store with little or no success. It took less than 5 minutes. Now I am able to download the ID Packs.