My phone shut off when I was on a app but now the screen won't turn on. It black and when I power the phone up the logo doesn't show or anything except red light then occasionally when I press the power button I can see my screen but quickly goes back to a black screen. What can I do to fix this?
Hello Dmarie, this seems to be odd! Is your device charged? Have you tried connecting it to your computer? As a last resource, our recommendation would be to make sure your device is up to date and perform a master reset via hardware by following the steps provided here, after doing a back up first.