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Need help With my Google/LG nexus 5x

Journeyman

Need help With my Google/LG nexus 5x

whent to a sprint store to try and activate. Even when they tried to add the imei. So any reps have a surefire way of doing this. I do not have an account pin as im not a customer yet.

5 REPLIES 5
Wizard

Re: Need help With my Google/LG nexus 5x

Hey @Pug1Gaming. It looks like you've spoken to us previously about this. You aren't able to activate your phone, because it's not eligible to be added to the database. There's nothing we can do. We've tried to submit tickets for you and they've continuously gotten denied. I wish I could help you out, but I'm not able to.



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Journeyman

Re: Need help With my Google/LG nexus 5x

Can I get an explanation of why its not compatible?

Sprint Social Care S.M.A.R.T. Agent

Re: Need help With my Google/LG nexus 5x

Our system reads that phone as an international purchased phone. 

 

 

 


 


RedCruzr
Social Care 

Queen of Unlocks and Billing Questions. Samsung for Life!!
Kudos and Accepted Solutions are welcomed and appreciated.
Journeyman

Re: Need help With my Google/LG nexus 5x

Is their a way to fix this as it is not an international phone, or activate it despite being international?

Sprint Social Care S.M.A.R.T. Agent

Re: Need help With my Google/LG nexus 5x

No, there isn't a way to change how the system reads the IMEI. The system won't allow it to be activated.

 

 

 


 


RedCruzr
Social Care 

Queen of Unlocks and Billing Questions. Samsung for Life!!
Kudos and Accepted Solutions are welcomed and appreciated.
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