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Problem with LG G2 disconnecting bluetooth intermittently

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Journeyman

Problem with LG G2 disconnecting bluetooth intermittently

I have had this phone for about a year and have been more than happy with it until the last 2 weeks or so. About 15 times a day I am getting a pop up "Unfortunately, Bluetooth has stopped". Originally I was thinking it was cause by my Bose headset but when I used another headset I am getting the same error message. It even comes up if there is no bluetooth connected to the phone. I have not installed any new apps recently that could be causing it, but I did recently install an update. What can I do to correct this issue? It is quite annoying!

18 REPLIES 18
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Master

Re: Problem with LG G2 disconnecting bluetooth intermittently

cincybs,

Thank you for reaching out. Let's do some troubleshooting. Please clear the cache then enter ##72786# on the phone so that it will reboot. Let me know the results.

- Jewel
Sprint Social Care
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Journeyman

Re: Problem with LG G2 disconnecting bluetooth intermittently

Hello Jewel, I tried what you recommended and I am still having the same issue and I do not have a headset connected.

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Master

Re: Problem with LG G2 disconnecting bluetooth intermittently

cincybs We recommend that you take the device to the nearest Sprint Repair Center for a full diagnostic test. Please locate your closest repair center by visiting http://bit.ly/1dDKYKx- Christopher S.
Sprint Social Care
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Journeyman

Re: Problem with LG G2 disconnecting bluetooth intermittently

I am having the same annoying issue. My bluetooth keeps cycling on and off every 10 - 25 seconds. Pop up is annoying and blocks from being able to use phone. Please help

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Master

Re: Problem with LG G2 disconnecting bluetooth intermittently

OC2NC - Are you referring to the Bluetooth option on the phone or the physical Bluetooth device is power cycling? - Krista
Sprint Social Care
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Journeyman

Re: Problem with LG G2 disconnecting bluetooth intermittently

Hello - the bluetooth on my phone. The bluetooth keeps turning on and off in very short cycles giving me the same notification as the other user in this thread.

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Master

Re: Problem with LG G2 disconnecting bluetooth intermittently

OC2NC - I am sorry about your experience. Have you tried turning bluetooth off and updating the phone by dialing ##72786#? Please try these steps and keep me posted. - Nyyota
Sprint Social Care
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Journeyman

Re: Problem with LG G2 disconnecting bluetooth intermittently

The Bluetooth problem is caused by the software update. Please do something about it. Can we go back to old version?

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Master

Re: Problem with LG G2 disconnecting bluetooth intermittently

amonc108,


I'm happy to help. Have you had the device checked out by a tech in a service and repair store? They may be able to re-flash the software on the device for you. For the store nearest you please visit www.sprint.com/storelocator. Let me know how it goes.


- Laura
Sprint Social Care
Journeyman

Re: Problem with LG G2 disconnecting bluetooth intermittently

Deleted the tile app and fix my bluetooth issue. Dont know if other people had this problem.

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Journeyman

Re: Problem with LG G2 disconnecting bluetooth intermittently

I'm having the same issue.  Can you tell me how/where you deleted the tile app?

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