cancel
Showing results for 
Search instead for 
Did you mean: 

Problems with switching phones

Go to solution
Highlighted
Journeyman

Problems with switching phones

Yesterday I switched from a lg x power to a used lg x charge through the website and it went downhill from there. I turned on my phone and "configuring service" pops up. It quits once it got to "updating roaming settings" I've tried resetting my phone, the network settings, and even factory resetting, it still does that. Later on I noticed that my phone number in the status tab is wrong, it's mostly zeros. Calling and texting initially worked but went I noticed the phone number error, I had my mom call my phone and it went straight to voicemail. Lastly, even though I have my mobile data turned on, I can only access the internet through my home wifi. I looked for help through previous posts, there's 2 apns but they're both greyed out. I tried adding an apn but it didn't work, maybe the information I used was wrong or outdated. Anyways, any help would be appreciated.

1 REPLY 1
Journeyman

Re: Problems with switching phones

Hello dlc123. I'll be happy to verify what is going on with the phone. I just sent you a Private Message, please reply back as soon as you can. 


Palmira
Sprint Social Care
Community News

Need Help? 
Please try Searching the Community, we have many questions already answered, you can also check out the Knowledge base.
If you have an account question you can create a post and one of our Social Care Agents will help you.
If you need immediate assistance please visit Sprint Chat