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Rumor Touch: FOTA_FATAL/firmware upgrade error

Journeyman

Rumor Touch: FOTA_FATAL/firmware upgrade error

What is the FOTA_FATAL error that happens during a firmware upgrade? How do you get around it and get the firmware upgrade to go through?

2 REPLIES 2
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Journeyman

Re: Rumor Touch: FOTA_FATAL/firmware upgrade error

I get the same error (FOTA_FATAL) when trying to update firmware to LN510ZVC.  Report the failure to Sprint (*2) so they make it an issue.  When I called, they told me to go to the Sprint Store and have them hard reset the phone(??).  They copy your contacts, hard reset the phone, then paste your contacts back.  Something like that.  I plan to go the store for the updated software, even though, I'm not experiencing the freeze past the logo screen issue it claims to fix.

Journeyman

Re: Rumor Touch: FOTA_FATAL/firmware upgrade error

I had the same problem.  My software revision is LN510ZV7 and HW is rev 1.0.

I was also asked to take the phone into a store. They wipped out all the settings and phone book, picktures ... and were still not able to update the phone.  They want to replace the phone, for a fee.

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