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Sent wrong sim card with new phone

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Journeyman

Sent wrong sim card with new phone

Ordered the new LG V30 from Sprint and it would not fully activate because the sim card that came in the phone was an invalid one. Why would they send the wrong sim card with the phone? Now the phone is useless.

6 REPLIES 6
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Journeyman

Re: Sent wrong sim card with new phone

Anyone know where I can get the correct sim card since sprint doesn't have valid ones?

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Wizard

Re: Sent wrong sim card with new phone

Hi there! What type of LG phone do you have and is this the first SIM card that you have gotten for the phone?

 


QueenK Social Care 

Be Original, Not a Copy. 
Your opinion matters! So feel free to show someand accept the solution once the issue is fixed!
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Journeyman

Re: Sent wrong sim card with new phone

LG v30 ordered from sprint website and it had a sim card inside the phone. 

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Re: Sent wrong sim card with new phone

I'm not sure how the wrong SIM was put into your phone, but stranger things have happened. How did you figure out that the SIM is invalid? Were you able to get the phone activated, or swapped? Did you receive a way to speak with order support, on your order confirmation? Have you spoken with them?

 

 

 


 


RedCruzr
Social Care 

Queen of Unlocks and Billing Questions. Samsung for Life!!
Kudos and Accepted Solutions are welcomed and appreciated.
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Journeyman

Re: Sent wrong sim card with new phone

Talked to tech support and they were able to activate the phone but not the card  The guy said it came up invalid when he tried  

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Re: Sent wrong sim card with new phone

I will send you a private message to get more information from you.

AnnGee77
 Social Care Princess ?

 ?Lover of Everything Magical ?
Please give glitter coated Kudos and crown thee with Accepted Solutions.
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