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Touch Screen off Calibration

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Journeyman

Touch Screen off Calibration

I've been having an issue with my Rumor Touch screen being off calibration. I've tried restarting as well as using the built in calibrate function. However, there is still no solution and it is still off calibration. I can't swipe to end calls nor can I make calls from the touch dial pad. When I try to select from the main menu it selects the item below as well as to the right of where it's being touched.

I guess what I'm trying to get at- Is there any way to factory reset the calibration alone or what can be done about this?

1 ACCEPTED SOLUTION

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Master

Re: Touch Screen off Calibration

Worleys,

Thank you for contacting us. I can definitely understand how annoying that can be, with the screen being off calibration. It seems like you have done the basic troubleshooting. I think the next step is to do a factory reset on the device, we don't have a way to factory reset the calibration only. Please keep us posted.

- Eric
Sprint Social Care

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7 REPLIES 7
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Master

Re: Touch Screen off Calibration

Worleys,

Thank you for contacting us. I can definitely understand how annoying that can be, with the screen being off calibration. It seems like you have done the basic troubleshooting. I think the next step is to do a factory reset on the device, we don't have a way to factory reset the calibration only. Please keep us posted.

- Eric
Sprint Social Care

View solution in original post

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Journeyman

Re: Touch Screen off Calibration

Is there any way to back up all the contacts and photos? I don't have an SD card to use, and I don't know if a PC would be able to save the contacts. Any suggestions? Also, any idea what the process to the reset would be?

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Master

Re: Touch Screen off Calibration

Hello Worleys,

Gmail account users automatically receive contacts through email when logging on to Gmail from any smartphone and for photos they would need to be saved to a computer.

Thanks, Sharon Sprint Social Care
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Journeyman

Re: Touch Screen off Calibration

Thanks for the picture help. However, we do not have internet access activated on the phone, nor do we intend to. How can I do the contacts in that case?

Highlighted
Master

Re: Touch Screen off Calibration

Worleys – If you have another phone you can transfer the contracts via Bluetooth. –AJ Sprint Social Care
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Journeyman

Re: Touch Screen off Calibration

I transferred the contacts and factory reset the phone. It is still not calibrated and the calibration screen still helps nothing. As of right now, I'm just going to hold out and take it to the store this weekend and get it worked on. Thanks for all the help though. I really appreciate how quickly you guys got to this.

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Master

Re: Touch Screen off Calibration

Worleys,
No problem. It was our pleasure. Please keep us updated on your visit to the store.
- Alexes
Sprint Social Care
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