cancel
Showing results for 
Search instead for 
Did you mean: 

password doesn't work

Go to solution
Highlighted
Journeyman

password doesn't work

How can you reset your password when the one you thought you put in is not working.  I have held the power/home/volume down buttons and it says rebooting but it doesn't do anything.  Can anyone help?

2 REPLIES 2
Wizard

password doesn't work

Do you have the Optimus or a different model?

Master

Re: password doesn't work

If your device is asking for the Google PW.Visit online and reset  Google pw and try  it on your device and if that step doesn’t work. Try these steps to reset the phone(LG Optimus).Reset will erase all info  from your device.


a.REMOVE AND RE-INSERT THE BATTERY

b.PRESS AND HOLD THE HOME AND VOLUME DOWN KEY, SHORTLY FOLLOWED BY HOLDING  THE POWER BUTTON UNTIL THE BOOT SCREEN APPEARS

c.SELECT FACTORY RESET/WIPE DATA BY SCROLLING DOWN USING THE VOLUME DOWN KEY AND PRESSING THE MENU KEY

d. THEN ONCE AGAIN SELECT DELETE ALL USER DATA BY PRESSING THE MENU KEY

Community News

Sprint S.M.A.R.T Agents
Sprint S.M.A.R.T Agent are here to help Monday through Sunday 6:00 AM CT - 6:00 PM CT. If you need to speak to an agent outside of these hours, please visit Sprint Chat