I've tried to update my phone to ZV5, however the update fails. The update downloads, the phone restarts, but then the update fails. I tried to do a factory reset after the fact, the update downloaded again, and failed again. The phone isn't rooted. What's the deal with the failure? After trying the update the first time, my data connection for Google apps seems to be terrible, and text messages only show up when I'm in the app. I really need this fixed ASAP, as it's affecting my ability to use my phone at all. Thoughts on what to do next?
Try a hard reset :
I agree, reset it using the hard button reset sequence above. We are not seeing many reports at all of failed update so there was either an issue with the unpacking of the update or the device itself is faulty. In my experience, real hardware failures are rare however.
I've got the same problem. Did the reset, but it didn't help.
Phone tech supp doesn't have a clue. They told me that they think the update doesn't have enough space to run (?!?).