Thank for the update.
Have you received the update prompt as of yet? If not please follow the steps provided.
If after completing the above mentioned you still have issues, please let us know.
Social Care Team
pleasemakenoteofthefactthatthisenablestheSprint Spark icons, it does not enable Sprint Spark. I live in top Spark area and no LTE, I now see a new spinning 3G icon, but no Spark icon. However once I get into an LTE area I see the new Spark icon and yet get the same speeds as before.
I guess we are one step closer, but even more frustrated than before...
Where are you from?
My friend who did get the OTA update, gets speeds in the 40's mbps since the update.
We even tried to watch the exact same 30second YouTube clip and mine stopped about fifty million times to buffer (well not that many times) while his played smoothly and in HD
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Sprint Social Care