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12/06 - LG G2 Software Update - ZV8

Journeyman

Re: 12/06 - LG G2 Software Update - ZV8

Charles,

I am in the 33173 area code. Voice in my area is at best very bad (particularly my house which is a dead spot) which is why I contacted sprint and am waiting for the Airwave. The spots are many for which I am experiencing the issues which is mainly voice related. The problem is that I visited one of the sprint stores and they had me adjust the settings on my phone which they had me change my mobile network settings -> preferred network mode from Global to  LTE/CDMA and had me check to make sure the Connections Optimizer was checked which it was. Also had me change roaming mode from Automatic to Home only.

Couple of days later I called sprint support. They had me change Roaming back to Automatic and enable roaming and said the -> preferred network mode should be on Global.

SO herein lies part of the problem. Store support says one thing, phone support says another. Who does the consumer believe to be the more credible source? Phone support also zapped my phone with a change and I was asked to see if this would make a difference and if not call back which I intend to do as the voice issues have not improved. I am a pretty savvy tech person and what I find fundamentally wrong with all of this is that these phones are based on Unix/Linux and there is no way to roll back an update. That's crazy! Minimally, the Sprint support staff should be able to roll a phone back from an update. I can understand if Sprint does not want the consumer to do it but support whether its in the store or on the phone should be able to do so. My 2 cents for all its worth.

To finish up, the support person on the phone told me Sprint/LG is working on fix that will be rolled out shortly (corporate babble to keep the consumer happy ??? maybe....). Herein lies another problem, why would sprint blast out an update to everyone if not everyone is having issue with the update?

Anyways, off the soap-box and appreciate your help.

Journeyman

Re: 12/06 - LG G2 Software Update - ZV8

Charles,

Closest main intersections, 112 ave and 56 st, 107 ave and 72 st, 117 ave and 72 st and 117 ave and 56 st. Those are the 4 main intersections close to me

Master

Re: 12/06 - LG G2 Software Update - ZV8







zonk39,

Thank you for the extensive detail and I apologize for such frustrations with the recent update.  Software updates are designed by the manufacturer and operating system developers to help provide our customers a better experience with their device with less issues and I'm sorry if this did the complete opposite.  These updates are tested prior to release but unexpected complications can occur and generally this only affects a small number of users.  You are correct, our agents are limited in certain capabilities which include reversing an update but we will always do our best to help.  I would recommend visiting your local repair center to ensure a solution is provided with this recent issue.  Please do let us know how the Airave works out; we want to make sure all these issues are solved immediately.

Sprint Social Care Team
David




Journeyman

Re: 12/06 - LG G2 Software Update - ZV8

David,

While i appreciate your apologies unfortunately it does nothing for the problem. I visited 2 separate sprint service centers and they could provide no solutions. The worse part of this is that i am out of my 13 day window to return the phone and i just renewed a 2 year contract and sprint has me in between a rock and a hard place. Now what? Will Sprint put their best foot forward and do the right thing and provide me with a new phone that is supposed to work? Judging from the response that Sprint has demonstrated in getting this issue fixed resolved, i am not holding my breath. 

Highlighted
Journeyman

Re: 12/06 - LG G2 Software Update - ZV8

I am not holding my breath either. They have your money and your contract signed. End of story...on to new business to make the investors happy. I hope that they "put their best foot forward" and at least make the new contracts that we signed....worth signing. Please make our phones worth the money we paid/pay you for Sprint.

Re: 12/06 - LG G2 Software Update - ZV8

I just got my G2 recently. On the first day when I activated, the notification for this update popped up. I hesitated, but decided to get it anyway. I have a zero bar signal strength. I updated the PRL and profile, and it went up to one bar. It seemed better before the update. I remember getting 3 bars when I first activated and for some time after. Fortunately, it hasn´t stopped me from making calls. I had that problem with my LTEVO, so I called Sprint and a representative gave me some steps to follow and it fixed the problem. With the G2, I do get LTE almost all of the time. I even get it in my house where I couldn´t before with the LTEVO. Have you checked in Sprint Zone under My Device in the dashboard? Voice Network is "Failed" on mine still.

Journeyman

Re: 12/06 - LG G2 Software Update - ZV8

DO NOT GET THE SYSTEM UPDATE!!!

I had the SAME PROBLEMS! I had the LG G2 early December, I got 4g LTE signals, everything was working fine. The system update was available but I oped not to update. Suddenly my phone turned off last week, black screen, wouldn't come back on. They ordered me a new LG G2 and the eff-tard at the sprint store installed the system update. Now the EXACT same type of phone I had for a month in the EXACT same places I used to take it NEVER gets 4g LTE! I only have 3G. On top of that the I lose service repeatedly for no reason.

This NEVER was a problem before the system update.

DO NOT GET THE SYSTEM UPDATE!!!!

Journeyman

Re: 12/06 - LG G2 Software Update - ZV8

Hi Everyone! I've been having similar issues as you all. I got my G2 the day after thanksgiving. I also have an LG Bluetooth headset LGHBS700 that I have used since I got my G2 without any issues until about a week ago. The following are my phone issues I started to experience about a week ago:

1st issue:  when receiving or placing calls, the Roaming triangle indicator will light up after a few seconds of the call coming in or dialing/ringing. I called Sprint and Tech Support walked me through making sure Roaming is not on Auto Mode. The Roaming Triangle only turns on when the call is placed or received and not while the phone is on idle.

2nd issue:  when receiving a call, the top status bar background will turn Blue. Does anyone know why this happens??? It didn't do this before. Also, when a call comes in and I slide the Green button to answer, the phone stops ringing, the Green Send and Red End buttons disappear and then I cannot answer the phone, the phone will just keep ringing. If I try to answer through my Bluetooth headset, it will do the exact same thing. I have unpaired the phone and headset and waited for phone calls to come in to see if it was my headset making the issues but the same symptoms occurred. What ends up happening is that I have to let the phone ring until it rings 4-5 times and then I have to call the person back.

3rd issue:  4G LTE connectivity is very low compared to the LG Optimus G. I am talking about being in the exact same location in the 91387 zip code area as well as other areas where the Optimus G got strong 4g LTE signal.

Finally.....why can't I use the internet and be on the phone when I am on a 4G LTE area??? I thought the whole purpose of 4G LTE was to be able to use be on a phone call and surf the net if needed???

Journeyman

Re: 12/06 - LG G2 Software Update - ZV8


TNicoleW88 wrote:



DO NOT GET THE SYSTEM UPDATE!!!



I had the SAME PROBLEMS! I had the LG G2 early December, I got 4g LTE signals, everything was working fine. The system update was available but I oped not to update. Suddenly my phone turned off last week, black screen, wouldn't come back on. They ordered me a new LG G2 and the eff-tard at the sprint store installed the system update. Now the EXACT same type of phone I had for a month in the EXACT same places I used to take it NEVER gets 4g LTE! I only have 3G. On top of that the I lose service repeatedly for no reason.



This NEVER was a problem before the system update.



DO NOT GET THE SYSTEM UPDATE!!!!



I agree....my phone is being acting up since about last week, probably around the time this update came around!!!!

Master

Re: 12/06 - LG G2 Software Update - ZV8







TNicoleW88,



Thanks for your post. Often times if a device such as a replacement is activating for the first time it is automatically going to download any system update available and I apologize if the agent in the store did not advise of this. Were they able to do any troubleshooting after the fact to try to fix this? I also have the G2 and the update hasn't caused these issues for me so I'd like to help out as best I can. Please let me know what the store agents said. Thanks!



Dan

Sprint Social Care Team




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