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4G LTE problems with LG G2 Nationwide - a phone issue NOT Network!!!

Master

Re: 4G LTE problems with LG G2 Nationwide - a phone issue NOT Network!!!







lovelove33,

Thanks for posting on our community forum and alerting us to the dropped calls you've experienced. As far as your location is concerned, there are no outages or tower related problems that would cause this issue. Also, there are no official known issues with the LG G2 when it comes to call quality. If you have our Total Equipment Protection, and our repair technicians can replicate the issue, a repair or replacement will be given. Please visit www.sprintstorelocator.com to find multiple repair centers near you.

*Julian
Sprint Social Care




Journeyman

Re: 4G LTE problems with LG G2 Nationwide - a phone issue NOT Network!!!

I think that the issue lays with one main thing: Sprint does not care about you or your phone.  Especially once they have your contract signed and the 14 day return period is over. I have had these exact problems since the day I ditched my Iphone and re-upped the contract with new LG-G2 phones.  Dropped calls all the time. From day one I wanted to take the phones back...but I kept getting the same mixed up response from Sprint. I do not understand this at all. I have been told several times that it's not the phone that is having problems. IT IS THE PHONE.  The DAY I switched phones the problems started. Yet they just kept telling me enough to keep me from returning the phones.  I called and went back to the store and asked them..."So what happens when these issues never go away? Do you guys have a record that I have lodged this complaint so that later, when nothing changes, you can let me ditch these phones?"  I was placated until the return period was over.  I had other problems with Sprint but this one belongs right in this thread. This is not a tower issue Sprint. This is a phone Issue. the LG-G2 phone is not fully capable of handling your network however you have it set up. I have read through these threads and I'm extremely frustrated. After doing some reading I now find out that Sprint totally knew about these eCSFB issues before they rolled out this phone!  That is harsh to find out now after my phones and plan are beyond returning. We bought phones that were gimped from the very start in certain markets and they knew this. This is why I say they do not care. Get new customers in the door and pretend the network is just having temporary problems. This phone should not have been released this early when Sprint has several known markets with various issues related to this problem. This link is directly ON topic to this thread and is not promoting anything other than free knowledge about this issue.  Read this: Sprint’s tri-band LTE phones to offer crippled service for the forseeable future | Android...

Sprint, to save you time...my city is Pleasant Grove Utah, and my cross streets are State and 820 South.

On top of all this, all of my texts from family in CA have not gone through in either direction for three weeks.

Please just help me at least get a clear signal at my home and restore my text function. Both of these problems started right when I switched phones. If this is how the LG-G2 measures up to the I-phone....I should have stayed on my Iphone.

Is there an update of any kind to get? Is there a patch? Is there anything anyone can do so I can send and receive texts from CA? or get a clear un-dropped signal at my home? I have the latest OS for my phone. And all updates are current according to my phone.

Please advise.

Thank you.

Journeyman

Re: 4G LTE problems with LG G2 Nationwide - a phone issue NOT Network!!!

Since beginning this and another similar thread and jumping into a third, there has been a considerable number of user responses identical to our issue.  Knowing that those of us who get involved in these threads represent a small percentage of Sprint G2 owners and so what we see is likey the tip of a large iceberg, what troubles me most is:

1) Why do some Sprint reps keep chasing the faulty phone or phone set-up issue as they did for the most recent responder?  If there are so many faulty G2s out there - a phone that has only been available on Sprint for a few weeks - why has Sprint not notified all of us to bring in our phones for a replacement with resolved hardware?  Why hasn't LG stepped up and done anything?  Certainly the cost of upset users and tech support reps spending hours trying to troubleshoot a flawed product must be huge.

2) If as we believe the CSFB hardware issue is at the root of this problem and not individual faulty phones, what is Sprint's mindset that they market and sell a product with this design flaw that isn't mentioned anywhere in Sprint literature, that affects so many buyers, and will only resolve if and when the entire network is updated?   I shudder to imagine just how many G2 users do not realize that they're not receiving any calls or voicemails when in marginal reception or yet-updated areas as the phone doesn't give any indication of the problem except the absence of bars.  Would my wife - who is not a tech person at all - would she check the bars on her phone often and know to switch the network settings if she didn't see sufficient bars???

Is anyone with the ability to resolve this issue on more than an individual troubleshooting basis reading these threads and planning a resolution?

Journeyman

Re: 4G LTE problems with LG G2 Nationwide - a phone issue NOT Network!!!

this C&P may help explain it better

Sprint Internal Memo regarding Circuit Switched Fallback issues:

Quote

eCSFB Gap Talking Points

Sprint’s Network Vision Plan (Spectrum)

  • Sprint’s Network Vision plan includes access to three spectrum bands, (1.9, 800 and 2.5), and LTE handsets with a single radio.
  • Access to diverse spectrum assets allows Sprint to maximize capacity and coverage.
Current Sprint LTE Devices (2 Radios)
  • Current Sprint LTE devices are Simultaneous Voice and LTE (SVLTE)—using two radios, one for voice and one for LTE data. This allows CDMA calls and LTE to operate at the same time.
  • Dual Radio SVLTE devices can degrade the user’s quality of experience – two antennas may slow throughput at the cell edge and reduce battery life.
Future Sprint LTE Devices (1 Radio)
  • CSFB and eCSFB (Circuit Switch Fall Back and enhanced Circuit Switch Fall Back) are features that enable single radio functionality in the handset.
  • eCSFB Benefits:
  • With eCSFB implementation, Sprint will be able to offer fast LTE data speeds and 3G voice supported on single radio devices. This provides a more cost effective option for Sprint’s long-term business plans to support additional spectrum bands.
  • eCSFB is expected to improve handset battery life compared to SVLTE.
eCSFB Gap Issue – What you Need to know:
  • Smart devices require eCSFB to “fall back” to 3G to accept a voice call if the user is connected to the LTE network.
  • All markets need to be upgraded with eCSFB capability.
  • eCSFB Gaps are only in non-incumbent markets where a site has 4G LTE and no 3G upgrade.
4G LTE integration with 3G is different by OEM type:
  • Incumbent markets – LTE 4G only sites can communicate with either legacy 3G or NV 3G sites.
  • Non-Incumbent – LTE 4G can only communicate with NV 3G sites; so individual sites need both NV upgrades.
LTE devices – Customer Experience
  • When 4G LTE is deployed in a non-incumbent market on sites without upgrade to 3G service, there is a gap.
  • Existing Devices – No Impact
  • eCSFB Devices – Phone becomes 3G only device
Non-Launched Markets
  • No coverage visible on Sprint.com maps but different experience for users with existing devices versus new eCSFB devices.
Launched Markets
  • Sprint coverage tools will display LTE coverage. For new LTE smart device users this could be confusing since they would expect LTE and 3G coverage with the device they purchased, but would not experience LTE until the 3G network is upgraded.
Mitigation plan:

New LTE Markets
  • When locking new LTE markets for announcement/ launch, eCSFB deployment status will be a factor in the analysis. New LTE markets will not be announced unless the eCSFB gap risk is low.
  • Complete the build quickly in eCSFB gap impacted markets.
Acronyms
  • CSFB – Circuit Switch Fall Back. It allows for single radio devices. (ERC)
  • eCSFB – Enhanced Circuit Switch Fall Back Next generation CSFB. (ALU, STA)
  • SVLTE – Simultaneous Voice & LTE. Allows CDMA calls and LTE to operate simultaneously
  • Incumbent – An incumbent market is one in which the OEM stays the same as before Network Vision
  • Non-incumbent – A market in which the OEM changes as well as all of the equipment.
  • ERC - Ericsson
  • ALU – Alcatel Lucent
  • STA - Samsung
  • NV – Network Vision
  • OEM – Original Equipment Manufacturer (ERC, ALU, STA)
  • Gap – 4G LTE on sites without appropriate upgrades to 3G service
  • 1.9 GHz Spectrum - Provides initial capacity and coverage for voice and data services.
  • 800 MHz Spectrum - Improves coverage and in-building penetration for all services.
  • 2.5 GHz Spectrum - Increases data capacity to support higher data demands and more users.

Journeyman

Re: 4G LTE problems with LG G2 Nationwide - a phone issue NOT Network!!!

yes the service center did everything they could to make the G2  work on the network.. what I have learned through another source is my problem exist in all Tri-Band LTE phones.... Circuit Switched Fallback is where the problem is. The phones stay in LTE mode as long as they recieve the signal and calls come in on the CDMA signal. The network doesn't swicth the phone back to receive the call... This is an issue of the Network and needs to be addressed and fixed. I have confirmed at Sprint/Maycomm phone service centers that this is the issue.. I am anxious to see Sprint address the issue asap.

Master

Re: 4G LTE problems with LG G2 Nationwide - a phone issue NOT Network!!!








JSORRENTI8861

Hello,


Here to help. Sounds like this may be a device issue if the rest of your phones are not having any problems with the service. I checked out your area to make sure the towers are fully functional and there are not open outages around you. You said the techs at the service and repair store exchanged your device correct? Did they update the profile on the new device? Was the phone cleared out? Please let me know this additional information.

Roxana
Sprint Social Care



 




Journeyman

Re: 4G LTE problems with LG G2 Nationwide - a phone issue NOT Network!!!

OK Ive been doing some serious reading here and it seems there is an issue... I am in West Columbia ,SC zip 29170 cross streets SC Hiway 6 and US 378 and anywhere else I get a 4g LTE signal. I am only able to recieve incoming calls if I put my LG G2 in CDMA mode period. I do not recieve any calls if it is in CDMA/LTE or Global setting... the phone will make out going calls though. I spent alot of time on the phone with tech support but nothing fixed it.. I took the phone back to my Sprint retailler and they exchanged if for another phone today. and guess what it does the same thing... I also have a Motorola Photon Q no issues.. and A LG Optimus G no issues.... Sprint needs to get with LG and fix this issue ASAP. please

John Sorrenti

West Columbia ,SC

Master

Re: 4G LTE problems with LG G2 Nationwide - a phone issue NOT Network!!!







amrutherford12, 

Thanks for that feedback. Does this happen at a specific area or does it happen everywhere you go?  Where are you located; zip code and cross streets?

Dania
Social Care




Highlighted
Journeyman

Re: 4G LTE problems with LG G2 Nationwide - a phone issue NOT Network!!!

I have also has the same issues as reported above. I have a issue with the LG G2 time error as well. It will show the correct time then get thrown off and show it completely wrong which also affects my messaging.

Master

Re: 4G LTE problems with LG G2 Nationwide - a phone issue NOT Network!!!







JLJORDANN922


I am here to assist you. What device are you using? Let me take a look at your towers for any outages. Please provide me your cross streets and zip code. Have you been having this type of service since you got this other device?

Roxana
Sprint Social Care