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4g lte not working for #*!€

Journeyman

4g lte not working for #*!€

Just got my LG G2 and it constantly as in always losses lte signal,and 3g is just pittifully slow. Im in 62901 area code and the nearest crossstreet to me is Marion & Mill. According to Sprint coverage map all of 62901 is in 4g lte. So i ask....what the hell is the problem? If this is the kind of service Sprint is going to provide then i can think of a real good place for them to shove it. Ill go back to Virgin Mobile(where i had working 4g and faster 3g) a pay more then half the price.

8 REPLIES 8
Master

Re: 4g lte not working for #*!€

man779il ,

Thanks for contacting us.

I do apologize you are experiencing these issues.

We are working on the network in your area. Looks like within next 90 days we will be adding more LTE services in your area.

Which software version are you on?

Thank you,

George M.
Sprint Social Care Team

Journeyman

Re: 4g lte not working for #*!€

had the s4, HTC one, optimus g, and nowthe g2... it doesn't connect to the 4g network ?!?!?!?

Master

Re: 4g lte not working for #*!€

RachelDelante,

This is very concerning that such a variety of devices could not connect to our 4G LTE network. We can take a look at your local network to see what's going on. What are your cross streets and zip code?

Sprint Social Care Team
David
Journeyman

Re: 4g lte not working for #*!€

Before the spark update on my g2 I had perfect 4g connectivity all the time. Now I have all types of connection problems.It's happening to a ton of people but Sprint refuses to acknowledge it and they try to act like it's tower issues.

Master

Re: 4g lte not working for #*!€

lllskullylll,
Hello,

When your device is set to LTE/CDMA do you have no internet connectivity at all? Or is it more of a intermittent issue? I still need to check the towers in your area, may I have your cross streets and zip code please? Thank you.

Ash,
Sprint Social Care Team
Journeyman

Re: 4g lte not working for #*!€

If you Google (hopefully Google is not a "bad word," Sprint!) "LTE not receiving voice calls," you will see numerous explanations for what the geniuses at Sprint do not want you to know: that their sub-par LTE network conflicts with the 3G (CDMA) which your phone currently relies on to receive voice calls and texts.

Understand, people, that Sprint KNOWS FULL WELL what is wrong but DOES NOT WANT YOU TO KNOW! Therefore, there IS AND WILL ALWAYS BE A TOWER RIGHT IN YOUR AREA EXPERIENCING PROBLEMS! Rest assured, though, that if you give a cross street and a zip code, these "customer service" stooges will promplty send a message on your behalf making that particular tower priority #1!  Don't believe me? Just read these threads.

What Sprint does not want you to know is that the type of network technology that allows seamless switching between LTE and CDMA is called Circuit Switched Fallback (CSFB) and Enhanced Circuit Switched Fallback (eCSFB). Sprint has not deployed this to the vast majority of its network yet. Areas that do not have it (most of us!) have no expected time frame for its installation (despite what they say about working this tower or that tower); and since your triband smartphone (Samsung Galaxy S4, Galaxy S4 Mini, and Galaxy Mega) is designed to prioritize the ability to make and receive voice calls (and texts) over LTE data streaming, it is programmed to stay on CDMA. Unfortunately, the LG G2, Nexus 5, and  HTC One Max are all designed for either LTE or CDMA, so with those you are SOL, anyhow (and Sprint totally knows this, believe me!).

A temporary, ham-handed work around is to force the phone to switch manually between 3G and LTE  in the phone’s hidden network settings (switching from LTE/CDMA to CDMA, and rebooting...LAME!), but the side effect is that calls and texts often won’t go through while in LTE mode (especially when the phone has gone to standby mode). Too bad, so sad.

Learn to live with it, people. Just stick with 3G...Sprint's LTE sucks, anyhow.

Journeyman

Re: 4g lte not working for #*!€

My LG G2 will hardly ever get 4g/4g ltr. Very poor signal. My last phone did a better job receiving signal.Constantly trying to switch to 3g and is super slow. Other Sprint users with different phones get much better/stronger signal. My zip codes for home and work are 28120, 28214, 28012. This area upgraded to lte a little over a year ago.

Master

Re: 4g lte not working for #*!€

NorthCarolina28120,

Thanks for the information. I will definitely take a look at the areas I would need to pinpoint the exact towers can I have the cross streets for 28120, 28214, 28012?

Thank you
Ash,
Sprint Social Care Team
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