Showing results for 
Search instead for 
Did you mean: 

Blank or static screen. Please help!


Blank or static screen. Please help!

I've had my LG G2 for a couple months and today it went blank. I could hear noises, but I couldn't see anything on my screen. So I followed instructions I found online, and held the power button and down volume button at the same time for like 20 seconds. It powered off, then powered on but I never got a Sprint logo or LG logo. All I see is a screen of colorful fuzz. it looks like old school tv static. Anybody know how to fix this? I don't want to go through the pain of getting a new phone AGAIN


Re: Blank or static screen. Please help!


Thank you for reaching out to us! I'm sorry to hear about the trouble you are having your phone. Do you have insurance on your device? If so, the best idea would be to take your device in to have it checked out. You can find a store near you here: Please let us know if you have any questions!

Sprint Social Care
Community News

Sprint S.M.A.R.T Agents
Sprint S.M.A.R.T Agent are here to help Monday through Sunday 6:00 AM CT - 6:00 PM CT. If you need to speak to an agent outside of these hours, please visit Sprint Chat