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Blank or static screen. Please help!

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Patron

Blank or static screen. Please help!

I've had my LG G2 for a couple months and today it went blank. I could hear noises, but I couldn't see anything on my screen. So I followed instructions I found online, and held the power button and down volume button at the same time for like 20 seconds. It powered off, then powered on but I never got a Sprint logo or LG logo. All I see is a screen of colorful fuzz. it looks like old school tv static. Anybody know how to fix this? I don't want to go through the pain of getting a new phone AGAIN

1 REPLY 1
Master

Re: Blank or static screen. Please help!

BekBek12,

Thank you for reaching out to us! I'm sorry to hear about the trouble you are having your phone. Do you have insurance on your device? If so, the best idea would be to take your device in to have it checked out. You can find a store near you here: http://bit.ly/1bfD15Y. Please let us know if you have any questions!

Jacque
Sprint Social Care
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