ok cool. so this device would only need to be factory reset before it goes to someone else..as well as not having any fees still on it (still on a contract etc).
once you factory reset it did you end up logging back in with your google info?
a prl and profile update only attempts to relock the phone onto the towers and kind of refresh them. hrm..
hey PAOG333 does that make any sense to you? the FR should wipe all info including previous phone number correct?
sorry to bug..does what the customer is seeing make any sense to you?
that only resets your network settings. so it wipes whatever info your phone has network wise and forces it to search out a fresh connection.
how are you doing the factory reset on the phone? through settings? through the bootloader?
ok when you do this it usually asks if you want to back up the phone before doing the FR..are you having it back anything up or no?
it should still be linked to google i believe but the FR should dump all that info..well normally it should.