does it give you any prompts to log in to google once you do the factory reset? it should pop up right after the FR is done if it was to happen.
It's the standard setup procedure when I FR. I just don't sign in with my google account and the info remains about the phone number.
ok another attempt. pull up on your dialer pad ##RTN# and see if that clears the number from there or not. post your results.
This just takes me to the RTN screen with View Detail or Reset Default. When selecting Reset Default it asks for a Service Code.
passing this info on. give me a bit.
ok he said that code it asks for should be your MSL code..if you dont have that he said to try typing in SPRINT and see if that works..im thinking if you dont have the MSL code call in to sprint or hopefully one of the agents in the customer service area can get it for you. i can try to get one to pop in here that can possibly get this for you..
if you have a moment are you able to help this poster get his/her MSL code for his/her device? its no longer on any lines but they are having a difficult time fully clearing the device of their phone number under the about phone in settings even after a Factory Reset. was advised to do a ##RTN# but it asks for a code which its guessed to be the MSL. they are wanting to possibly sell the phone or hand it over to another user but dont want their phone number still stuck in there.
Thanks for trying to track this down fireguy, SPRINT didn't work for the MSL code. I'm going to have to call in and see if they can clear this up.
that will probably be the quickest way to get the MSL code on it.
Hi there wbknudsen!
Please send me a private message. Include your name, Sprint phone number, security PIN or the answer to the security question and the device ESN/MEID (To locate it Settings > About Phone > Status > MEID HEX)
To message me, click here.
Sprint Social Care.