Last week, my wife's G2 experienced a drastic reduction in earpiece volume. The audio through the speakerphone works fine, the audio in headphones when using the headphone jack is fine, it's just the volume through the earpiece is significantly -- read tremendously -- decreased.
The up - down volume keys still have an effect on the volume through the earpiece, taking it down to a virtual mute condition at it's lowest setting and back up to a marginally audible at the highest setting. Again on speakerphone or using the headphone jack, the volume keys work as expected.
I looked all through the settings to see if something changed, but can't seem to find a thing. Power cycling/rebooting has not done a thing. The Hearing Aid compatibility and Voice enhancement in call settings has absolutley no effect on volume. The phone has no physical damage, and I used a jewelers loupe to look down into the earpiece grill to see if something clogged the opening ... nothing found !
Has anyone heard of any earpiece volume issues like this ? One day the earpiece volume was fine, the next it's essentially unusable. She's having to use the speakerphone for every call now, but that's not a long term solution.
My wife an I both have the LG G2 and both were updated to ZVD last month. They're 9 months old and we do not have insurance.
Mine works fine (nothwithstanding the general G2 issues we've had with both phones - almost non-existant LTE, lousy 3G speeds, bad voice quality, etc.). My wife's phone has not changed since last week when the earpiece volume dropped way down. Nothing seems amiss, i.e. no signs of damage, nothing rattling loose inside, etc., it just doesn't have any useable volume out of the earpiece.
I have the same phone with the same issue. The drastic decrease in volume happened when I migrated to Android 4.4.2
the issue is pretty well documented in blogs across the internet.
the only way to fix is do downgrade back to 4.3 or 4.2, or upgrade to lollipop, or swap out the file in the phone that determines volume settings. ALL OF THESE SOLUTION REQUIRE YOU TO ROOT THE PHONE.
I have had my phone 6 months. Sprints response is I am basically S.O.L.
Corporate Sprint says take it to a service center.
The service center says it's not a hardware issue, it's an android (software) issue.
Bottom line is some programmer screwed up the volume setting, and it got released and is causing problems for some LG G2 phones.
Sprint shows no record of a planned fix. Sprint has told me there is no way to fix my phone and they will not replace it.