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How do you unfreeze the phone - it is stuck on an ap

Journeyman

How do you unfreeze the phone - it is stuck on an ap

How do you unfreeze the phone, it is stuck on an ap

3 REPLIES 3
Master

Re: How do you unfreeze the phone - it is stuck on an ap

333999


Thanks for posting. Are you able to power the phone off?


George
Sprint Social Care
Journeyman

Re: How do you unfreeze the phone - it is stuck on an ap

I am having the same issue, and no, I am not able to turn it off.  It is stuck at 8:43 AM and it is now 10:10 and continues to make noises such as receiving text and email, but it will not do anything.  Please help!!!

Master

Re: How do you unfreeze the phone - it is stuck on an ap

MissTrixie - Oh no! That's not good. We'll be more than happy to assist you. We would need to do some troubleshooting steps. What is the make and model of your device? Let us know. We look forward to hearing from you. - Nellie Sprint Social Care
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