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LG G2 GPS issues

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Journeyman

LG G2 GPS issues

Hi Folks, I know this has been asked time and time again since the KitKat release, but, does anyone know when they are going to fix this GPS issue?  I went to Boston this weekend and almost ended up in an accident because the GPS wouldn't lock properly and it was giving me incorrect directions.

I love this phone, but it almost ended up out my window as I got lost because of it.  WHEN will Sprint release a fix for the very KNOWN GPS issue?  If it is not going to be soon, I want to be able to replace it with something that DOES work.  I pay almost 300 bucks a month for my phones, and it is pretty sad that I'm almost killed because someone screwed up the phone's ability to have a working GPS.

96 REPLIES 96
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Master

PartimusPrime,
Purchasing insurance is to benefit you. It enables you to get your device replaced for much cheaper than the price of buying another device at store price. It covers mechanical failure, and many other issues. It's to cover you in your time of need. - Tiara
Sprint Social Care
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Wizard

Again, it's not Sprint's fault if you didn't get insurance. Any carrier is going to tell you the same thing. And all major carriers have the same crappie insurance.

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Master

Katt50,
If you have any questions or concerns, don't hesitate to ask. I'm here to help. - Jodyann
Sprint Social Care
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Journeyman

Again, the device will get fixed by LG under warranty. It would not have cost Sprint anything to help with getting my device fixed. To make the process easier, other than just saying "Well, you haven't been giving us $11 a month so we can't do anything for you. Good luck dealing with LG." I mean, you'd think that being a customer for close to 10 years would mean something. But fine, OK, I get it, no insurance means no fix.

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GrandMaster

a class action lawsuit against sprint for a update that is pushed from LG? their phone their issue to fix..all sprint can do is work with them to try and get it resolved..but its still up to LG to actually get it done

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I like many others come onto this site for assistance and to help others. Marking a reply as helpful or correct helps others with like issues when they try to search the site for assistance. I do not work for Sprint and my suggestions and or opinions are my own. *************************************************************************************************************
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Journeyman

The GPS issue exists because of the upgrade to 4.4, because not only did it happen on my LG G2, but also my Note 2.

Hopefully, others with the same problem can get it fixed, I gave up, sold the G2 and got a G3.  Although bigger than the G2, it works well.  Oh and the GPS works. 

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GrandMaster

lol yah i kind of figured..wont be the first nor last time a OTA botches something up with a device lol.

*********************************************************
I like many others come onto this site for assistance and to help others. Marking a reply as helpful or correct helps others with like issues when they try to search the site for assistance. I do not work for Sprint and my suggestions and or opinions are my own. *************************************************************************************************************
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Master

Steve-Santinelli, I'm sorry to hear it never got resolved on your previous device. Hope you're enjoying your new G3!

- Ash
Sprint Social Care
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Wizard

I truly agree with you on all your points but that's how Asurion, which covers all of the major carriers works. It's not just a Sprint issue.

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GrandMaster

correct..the other carriers use the same people..

*********************************************************
I like many others come onto this site for assistance and to help others. Marking a reply as helpful or correct helps others with like issues when they try to search the site for assistance. I do not work for Sprint and my suggestions and or opinions are my own. *************************************************************************************************************
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Journeyman

I hear you. I have the exact same Issue. I was on a work trip, and the GPS was working pretty good. While on travel, an update was pushed to my phone, immediately after that the GPS was crap. When you are in a different state that you are not familiar with all that well, it's extremely frustrating.

Continuously looses GPS signal within google maps. I've tried different map programs such as waze, scout, etc. I've tried GPS status and tool.

I've had my wives iphone and my phone both do GPS navigation side by side, and never once did my wives iphone loose GPS signal.

It's extremely frustrating issue. I'm at the point where I'm just going to switch over to t-mobile just so I can get a different type of phone, and let T-mobile pay to break my contract. Never again will I get an LG.

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Master

Hello Katt50,

Thank you for your post! Asurion is a separate company from Sprint and they have their own rules and regulations. Have a great day!

Thanks, Sharon Sprint Social Care
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