I have a two months old LG G2, and after an Android update, the Knock On feature stopped working to wake it up. It works fine to put it to sleep. If I didn't have the LG smartcover, I'd be pressing the power button to wake it up every time I needed to use or check it. From other blog posts around the innerweb, it looks like this is a common problem?! It worked fine when I got it, and then some upgrade hosed it. I called support this afternoon and they told me I either had to take it to a Sprint store and they would charge me to to fix it, or...wait it's open enrollment on insurance and I should buy it and they would replace it. REALLY!?! Or I can call LG. Seriously? Call LG??
This seems like a fix either Sprint has to deliver or work with LG to push one out! Love this phone but I'm disappointed with the complete lack of support. 10+ years with Sprint! Maybe I should wise up and leave when my contracts are up.
Anyone have a fix or solution??
Sorry mt279. I'm in the same boat. After all the research I've done on Android and Sprint specific forums...it's just a waiting game. I've only been with Sprint for 8 months and I would estimate that my data connection is solid a mere 60% of the time. It's a major drag and I'm looking into buying out of my contract already. And now the knock-on feature is gone and I have a solid horizontal dead spot on my phone. No physical damage to the phone and I've tried every trouble shooting process I can find. No luck. According to the last two Sprint representatives I've spoken to over the phone, I have two pseudo options: 1) "bring it into a Sprint store" -- he also mentioned that I should have bought insurance on it and 2) I'm still within the one-year warranty on the phone so I can "apply" to have a replacement sent out to me...of course, this option would leave me without a phone for an indefinite amount of time. The latter is not an option for me and presumably a majority of Sprint customers. It's a ridiculous drag. I would totally have T-Mobile buy me out of this contract if Sprint wasn't closing in on the deal...and if T-Mobile's coverage wasn't just as bad as Sprint's.