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LTE Not working on the LG G2

Journeyman

LTE Not working on the LG G2

No LTE anywhere, except for about 10 seconds after changing network mode from global to CDMA/LTE.  In Rochester, MN, but same seams to be true for many users across the country. I have already had the Sprint store swap out my G2 for another G2, no change. G2's in store (and Nexus 5, based on similar hardware and from LG) had no LTE connection either, but all other LTE devices in the store did...

Anyone have help to offer?

Just trying to push this issue into being fixed somehow...

74 REPLIES 74

Re: LTE Not working on the LG G2

abenson8888,

Thanks for your post. Within Rochester, MN, upgrades are going on to bring LTE to the area but it has yet to be fully implemented from what I see. Can you let me know your zip code and cross streets so I can pull up the tower that would be most affecting you and see the status of it? Thank you!

Dan

Sprint Social Care Team

Journeyman

Re: LTE Not working on the LG G2

I just got my G2 last Friday from my pre-order. According to their coverage map I should have 3G coverage at my house. But in order for my phone to even get a 3G signal I have to have data roaming turned on. Only 4G I get is in Hibbing MN zip code 55746, and I only get 1 bar of 4G when it works. Other wise it's about 2-3 bars of 3G.

At my home in Pengilly zip code 55775, actually about 6 miles south of Pengilly I still should have 3G. There is a Sprint Tower about 5 miles from my house, but I'm sure it's a 3G tower still. I called Sprint, and they said they have plans to upgrade that closest tower to me, but it could be another 6 months before the upgrade. If I keep using data roaming, they might axe my account before I can take advantage of the new network...

Journeyman

Re: LTE Not working on the LG G2

Same in raleigh. Wifes iphone works with lte here but new lg g2 is a failure. Waited 3 years to get a new phone and feel done wrong again by sprint. Should have been honest that the phone wasnt ready. Paying more for less the problem

Journeyman

Re: LTE Not working on the LG G2

just got my g2 yesterday And the LTE does not work either.Had It

swapped out today for a new one and it still does not work.

Journeyman

Re: LTE Not working on the LG G2

Been playing with my G2 in hibbing some more and found i get about 3-4 bars of 4g lte. Download speeds are around 25mbps... the 3g signal at my house was also improved. No more roaming. Should have 4g there in the next 3-6mo...

Journeyman

Re: LTE Not working on the LG G2

If you check the other community responses the problem is that the network and phone are not compatable but they are working to fix it. I will have to hope that in Few months the seriously bad experience will be rewarded but for now i feel like i have gone back in time 4 years to the htc hero which was the worst phone until this one came the other day

Re: LTE Not working on the LG G2

phatspeed7x,

Thanks for your post and I'm glad to see things improved. Can you please let me know your cross streets so I can check the tower closest to you and see what is going on with it, including any upgrades that may be headed that way? Thanks!

Dan

Sprint Social Care Team

Re: LTE Not working on the LG G2

DLEWIS325,

Thanks for your post. Definitely don't want you to have issues. Can you let me know the zip code and cross streets so I can check out your area? Thanks for your patience.

Dan

Sprint Social Care Team

Re: LTE Not working on the LG G2

lgg21986,

Thanks for posting. When the phone was swapped out, did they pinpoint any issues that it may have to cause it to need the swap out? Did you have any issues with your previous device? Please let me know. Thanks!

Dan

Sprint Social Care Team

Journeyman

Re: LTE Not working on the LG G2

@Dan

County Road 12 is my Street. South of Swan lake.

Journeyman

Re: LTE Not working on the LG G2

I'm in martinsburg wv. It shows 4g LTE but my lg g2 can't pick up anything. The Samsung s4 picks up LTE great.

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