I got a text saying that they were upgrading coverage in my area. Now after something decided to start installing itself on my phone without prompting, then failing, I get seriously deficient signal strength. It wont even display the LTE 4G anymore. I get horrible call quality (its dropping calls now, and my friends say I sound like im under water), and the awesome fast, and smart phone I was promised is slow and dumb. The battery life is also going with the frequency off all of the error messages and the constant switching in and out of service. Someone fix this please, I don't know who's fault this is and I couldn't care less. Just fix it
Thanks for reaching out to us and I'm sorry to hear of the issues you're coming across. Do you know what started installing on the phone? Did you get an error message when it failed? Have you had the device checked out at a local service and repair center? Please let me know. Thanks!
Sprint Social Care Team