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phone not working properly

Journeyman

phone not working properly

I am having trouble with my lg g2 after kit kat update, my touch screen is not functioning properly.  the tap function is not working properly and the middle of my screen doesn't work well. the guy in the store said it was a bug, is there a fix for this or can I revert back to jellybean until they fix the phone.

please help

12 REPLIES 12
Master

Re: phone not working properly

bigzerk81 - As of right now, we do not have any information on that. Please visit Sprint.com/newsroom for further information. - Latonya
Sprint Social Care
Wizard

Re: phone not working properly

What a stupid answer, SprintCare! Just tell him sorry and there's nothing you can do?

Have you tried to wipe your phone? Get a replacement phone?

Master

Re: phone not working properly

Katt50 - I do not want you to feel that way. Is there anything I can do to help? Let me know. - Latonya
Sprint Social Care
Wizard

Re: phone not working properly

Let you know? How about giving some hints instead of not answering the question. It's your job. It's clear that you are in a overseas call center and don't have a clue how to help if it's outside of the script you use.

Master

Re: phone not working properly

Actually she said right now there is no information for it (meaning no information, nothing on it yet). He (the original post) can revert back to jellybean if it will help the device perform better and properly until there is a fix. Sorry if it was unclear to you. And overseas? Nope right here and no script. So hopefully that answered both question and comment. & yes, Let us know if you have any further questions or comments. Thanks for reaching out on Sprint Community. - Erica
Sprint Social Care
Journeyman

Re: phone not working properly

How do i.revert back to.jellybean

Master

Re: phone not working properly

bigzerk81,

This would have to be done by a specialist at the store, and we would only recommend it if you are no longer under warranty. Please see if they can simply reload the latest software update on your device. Keep us updated about the results.

Regards,


- Joseph
Sprint Social Care
Journeyman

Re: phone not working properly

There is a "known" bug with this phone that all the carriers and LG insist on playing dumb about. Get a warrenty replacement. I'm still waiting for mine. Has been almost 7 days.

Wizard

Re: phone not working properly

I am not having the same issue, however I totally wiped my phone after getting the KitKat update. It was a inconvenience, but I've never had the problems others have had with the updates.

Wizard

Re: phone not working properly

Hello, You should have done a partition wipe before you upgraded. Also used a good cache cleaner first. The reason for this is that these functions will clean out all of the temporary and junk files from your phone. Some of these files can affect your cell phones ability to function correctly after an upgrade. You can try to do them now but I am not whether or no they will help. You may have to reinstall the upgrade again. I have a Moto X and I did these operations first and I have no problems. I hope that I can help.

Master

Re: phone not working properly

Katt50 - Thank you for posting. We certainly appreciate your feedback. We'll always be here if you ever need any assistance. - Kayan Sprint Social Care
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