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phone doesn't ring

Journeyman

phone doesn't ring

My LG G3 Vigor doesn't always ring.  Usually, I'm doing something else with it or have the case open, and suddenly, there's a call in voicemail.  Less frequently, the case is closed and the phone doesn't ring, and then when I go to the phone, I notice the voicemail notification.  I have updated the system.

5 REPLIES 5
Master

Re: phone doesn't ring

ltwau, Hey there, I do apologize that you are having issues, let's see what's going on. Have you taken your device recently into a Sprint repair center to have it diagnosed?

- Kimberly
Sprint Social Care
Journeyman

Re: phone doesn't ring

No, I haven't had the phone very long, and I just realized that this was happening.  Before, I thought that I'd just missed the calls.

Master

Re: phone doesn't ring

ltwau, Thank you for the information. Lets try this: 1:Confirm ringer, vibrate, or speaker is turned on. 2 Turn off phone and remove battery. 3 Leave phone off for 1 minute. 4 Replace battery and turn on phone. Let us know the outcome of the trouble shooting. - Lamar
Sprint Social Care
Journeyman

Re: phone doesn't ring

I followed the instructions you gave me.  We'll see what happens next time I get a call.

Master

Re: phone doesn't ring

ltwau..Please let us know. We can try to give you call also. You can Pm us your phone number and we call. Let us know. Check out the link to provide us the information https://community.sprint.com/baw/pm-post!input.jspa?to=5191314 - Lamar
Sprint Social Care
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