I have received the notification that an update has been downloaded at least 20 times now, and each time I run it I remain on 4.4.2. I know that it is not a little bug fix update because the update is 600+MB, so it is definitely the Lollipop update. Any ideas as to why this is happening?
If you are going to reply to this post please DO NOT give me your spiel about how the update is awful, and that I don't want it. I understand the problems that people have had with this update, and I am willing to take the risk with my phone.
I am having the same problem. All sprint says is that you need too be on Wi-Fi and have a full battery so the download will not fail. Not true, my g3 will download the update on Wi-Fi and when done I'll press the option to update but halfway through the android man lays on his back with a red triangle and then loads back into kit Kat.