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Phone been doing strange things!

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Journeyman

Phone been doing strange things!

My phone's been acting weird. Constantly rebooting, charging slower than usual & just now when I checked my phone, all my texts have been deleted. **bleep**...any1 experience this before?

1 REPLY 1
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Sprint Social Care

Re: Phone been doing strange things!

Hello Jnj1963! Did you install any new app lately? Let's see if an app is causing the issue. Follow the steps below to access safe mode. This will boot the phone only with the default apps. Your information will not be deleted:

  1. With the device turned off, press and hold the Power key.
  2. Release the Power key once the LG logo appears, then press and hold the Volume Down key until the device starts up.

  3. The device will start up in safe mode.

    Swipe screen to unlock device.

If the phone is working fine after using it while in safe mode, that means that an app is causing the issue. You may uninstall any recent apps and see if the issue gets fixed. To get out of safe mode:

  1. Tap and drag down the Notification bar.
  2. Tap Safe Mode is On.

  3. Tap Turn Off Safe Mode.

  4. The device will reboot into normal mode.


Jeffrey
Sprint Social Care
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