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how to restore my phone contacts

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Journeyman

how to restore my phone contacts

Lost all my phone contacts today on my LG G3,

Can you tell me how to retrieve them??

1 ACCEPTED SOLUTION

Accepted Solutions
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Sprint Social Care

Re: how to restore my phone contacts


God morning RudysBill55

Thanks for the question. Do you know if you backed up your device?  Is your phone setup to backup from the SD card? Are your contacts backed up to Google or are they on the device/sim only? If your contacts are saved to the cloud, you can go to the Google contacts page and there is an option to recover deleted contacts, as long as they were deleted within the past month, you'll be fine.

If you have backed up the device follow these instructions:

From a Home screen, navigate:Apps icon Apps icon > Settings > Backup & reset

  • Tap Back up my data.
  • Tap the Back up my data switch to turn on Switch on icon or off Switch off icon.
  • Tap the Back icon Back icon (located on the bottom-left).
  • From the Backup account field, ensure you list the appropriate account (email address).
    Note You must enable Back up my data. 
    1. To change accounts, tap Backup account.
    2. Tap the preferred account
  • Tap Automatic restore to enable or disable.
    Note Enabled when a check mark is present.

Let us know if this worked.

Juan

Sprint Social Care


Juan
Sprint Social Care

View solution in original post

4 REPLIES 4
Highlighted
Sprint Social Care

Re: how to restore my phone contacts


God morning RudysBill55

Thanks for the question. Do you know if you backed up your device?  Is your phone setup to backup from the SD card? Are your contacts backed up to Google or are they on the device/sim only? If your contacts are saved to the cloud, you can go to the Google contacts page and there is an option to recover deleted contacts, as long as they were deleted within the past month, you'll be fine.

If you have backed up the device follow these instructions:

From a Home screen, navigate:Apps icon Apps icon > Settings > Backup & reset

  • Tap Back up my data.
  • Tap the Back up my data switch to turn on Switch on icon or off Switch off icon.
  • Tap the Back icon Back icon (located on the bottom-left).
  • From the Backup account field, ensure you list the appropriate account (email address).
    Note You must enable Back up my data. 
    1. To change accounts, tap Backup account.
    2. Tap the preferred account
  • Tap Automatic restore to enable or disable.
    Note Enabled when a check mark is present.

Let us know if this worked.

Juan

Sprint Social Care


Juan
Sprint Social Care

View solution in original post

Highlighted
GrandMaster

Re: how to restore my phone contacts

were they saved to your phone or to google?

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Journeyman

Re: how to restore my phone service

 
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Journeyman

How to restore phone service

 
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