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Can't install Amazon app to use prime video app...help!

Journeyman

Can't install Amazon app to use prime video app...help!

My old phone died and this is the replacement. I'm trying to get everything set up again. The Amazon app to use the prime streaming service requires you to download an app from their site. I've turned on the "unknown sources" option and downloaded lookout. I've tried a couple of times and all I get is "unable to scan". It worked fine on my old phone. I'm not sure what I'm doing wrong....
1 REPLY 1
Sprint Social Care

Re: Can't install Amazon app to use prime video app...help!

Thank you so much for reaching out to us. We have done some research and the issue might be that the Lookout app is not letting you install the Amazon app. Please turn off Lookout and try again. Let us know how it goes.

 

Jeffrey

Sprint Social Care


Jeffrey
Sprint Social Care
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