Hey Cerezo28! I do see how this can be a frustrating experience and that's why I'd like to have a look into your situation. Please, review the private message I sent you so we can start working with this.
We can definitely understand where you are coming from. The store representative is correct when he said that the policy replacing the LG G4 with the Loop Problem changed. Repair stores are charging the $75 to replace the LG G4. Let's review your account and see how we can get this issue resolved. We just sent you a Private Message, please reply back as soon as you can.
-Your first name - Marc
-Date and time this happened – 12:30 PM Wednesday 6/21
-Name of the rep you spoke with and or any other individuals you worked with - Matt (Asurion tech) and Nick (ASM)
-store address/information and if possible the store number (example. Sprint store 321) so they can be contacted.
Sprint Store #1799
13927 Cedar Rd
Cedar Center North
South Euclid, OH 44118
-A brief explanation of what you were told by the store agents(s).
Yesterday I went back to the sprint store to pay the fee to get my phone replaced. At that time the tech, Matt, told me that the fee would be $350, not the standard $75 that had previously been mentioned in store and on this thread. The person who I had spoken to on my previous visit was not there, and the people that were working at that time seemed to not be aware of the LG G4 boot loop issue or how it was being handled by Sprint. At this point, I spoke with the assistant store manager, Nick, and asked if there was anything he could do in this situation. He told me he was unable to help me with this issue. All of this is in direct contradiction to what Sprint_Juan has told me, as well as the previous representatives in the store. Is there any way you can contact the store to inform them on how to handle this situation, or put a note on my account on the proper procedure involved in replacing this device?
We are really concern to rad about your experience at the store. Give us a chance to review your account and see how we can help you resolve this issue. We just sent you a Private Message, please reply back as soon as you can.