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Issues with LG Marquee

Journeyman

Re: Issues with LG Marquee

Okay well here is an answer to the original question. The whit in the 3g and Signal means that pretty much the signal is in standby. So other words your data is in stand by. The minute you open your browser or even use anything that uses data it will turn green. White no Data signal/Data Standy, Green Strong Data connection/Data no longer in standby. If your phone was constantly running data your battery would drain quick. It really isn't nothing to be concerened about. I have this phone and love it.

Now to rynv. Did your drop your phone, got it wet or anything else that could cause hardware damage. If you did then that might be the problem. I suggest you go to a sprint repair center.

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Journeyman

Re: Issues with LG Marquee

I have an LG Marquee as well with no assistance from the SPRINT tech team or customer service even willing to allow an upgrade to help get out of a bad phone. Within the 1st 30 days (after 14 day warranty) SPRINT sent a command that an S/W (software upgrade) was required. This upgrade apparantly (from the sprint tech) wiped out the eeprom. During all this time the battery would never hold a charge because yes something was continuing to drain it which I believe is the firmware. I paid a fee in less than 30 days for a new (LG Marquee) phone to have it replaced. Now it has been less than 30 days again and the new LG Marquee phone has the same issues. Same as everyone else is discussing. I told SPRINT just allow me (customer for 8 years) to upgrade to a new phone especially sine it was less than 30 days the 1st time. They said they can't. Yes they can if they really cared about their customers. I have 4 phones and the other 3 non LG have always been fine. This may be an LG-PSRINT issue but stop making it a customer issue since SPRINT is doing the pushes.There is no caring in their policies and I will switch all the phones. The sad thing is they don'e even care if they lose a customer. Must be a bean counter telling them the odds are in their favor. I will tell everyone I meet or see not to buy an LG or SPRINT based on current lack of concern for valued customers.

Journeyman

Re: Issues with LG Marquee

UPDATE:

After several pushed software updates, I went to the Albany (Oregon) repair location (within a Sprint store) for help. This is what happened:

The manager of my local store sent me to a corporate store in Salem, about a 45 minute drive. He said that the local store could only order a refurb replacement, would charge me $35 to do that, and I would lose use of my phone for a week or more. The manager sent me to Salem because (he said) a corporate store could immediately exchange for a brand new phone for free. Wrong. It's the same "deal".

The Albany manager apologised for my 1-1/2 hours of driving, 2-1/2 hours of my time, an hour of my arguing my case with various managers, and $16 in gas by saying he'd like to do something for me to make up for my trouble. Get this: he offered me a free screen protector!

A week later I went back to AT&T. The wasted phones (AT&T uses GSM) and the $180 early termination fee was worth it to get rid of Sprint's rotten customer service!

Journeyman

Re: Issues with LG Marquee

See my rant, sent as a reply to my "helpful" March 17th post.

Journeyman

Re: Issues with LG Marquee

I have the same problem! I''m usually a customerof Samsung phones only but I recieved the LG Marquee from my Aunt after she passed last May. My phone constantly freezes and once it unfreezes, it allows me to unlock my phone but then doesn't let me do anything else other than stare at my home screen.I find this terribly unacceptable. I've never had such a problem with a phone until I bought this phone! I have since thought of discontinuing my services with Sprint. I would like assistance with my phone. My phone has just begun this issue last week.I don't understand what's going on and all I want is help. The onlyform of advice I've gotten was to turn my phone off for a minimum of 2 minutes. That has done nothing for my phone other than allow it to continue to malfunction. I am completely dissatisfied with this phone.

Journeyman

Re: Issues with LG Marquee

You are of NO HELP! Sprint needs to contact its customers and figure out a real solution to these problems! This is such an inconnvience. For you all to charge so much money on the phone bills, you guys most certainly don't offer quality LG phones. This is ridiculous! You need to hire employees that actually care about their customers. People who care enough to do all it takes to satisfy their customers, not do all they can until they are too lazy to continue tryiing. This is completely unprofessional! If I continue to recieve the poor customer service that I am currently recieving with Sprint and the LG Marquee, I will find another phone company that cares about its customers. I hear T-Mobile offers a caring service...

Journeyman

Re: Issues with LG Marquee

i called sprint they did something called an advance replacement or an advance exchange on my phone it was free all i have to do is send them my old phone the guy i talked to did this for me i didnt even know there was such a thing

Journeyman

Re: Issues with LG Marquee

call in or go to the store and ask for an advance exchange its free if they approve it