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Phone Won't Find Service?

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Journeyman

Phone Won't Find Service?

I really need help with this one. My phone, with all the other problems it's been having lately, now won't connect with Sprint at all. I don't understand why, since I've paid all of my bills on time. Any suggestions?

7 REPLIES 7
Master

Re: Phone Won't Find Service?

I apologize for the issue. What is the error message you get when you try to make calls? I would suggest you to power cycle(pull battery and put back in after a min) and update profile. Try to make  and receive calls. Also I would like to have zip code to check if there is any reported outage going on at your location.

Abe

Journeyman

Re: Phone Won't Find Service?

It's not an error message, but instead where it usually says it's on the Sprint network, it keeps saying Searching For Service. I power cycled my phone a few times and haven't had any results. My zip code is 32505.

Master

Re: Phone Won't Find Service?

Is it happening at one particular location or multiple locations? If searching for service happening at all locations, I would suggest you to take Sprint device at Sprint Service and Repair Center & let them do a diagnostic check on the phone. I checked your zipcode and there are no reported outages.

Abe

Journeyman

Re: Phone Won't Find Service?

my phone does the same thing but only when I'm at work and there are no bars and there is an x above where the bars should be. sometimes texts will come through but not all the time

Master

Re: Phone Won't Find Service?

Hey Rrap60,

You could be dealing with in-building penetration concerns. This happens when the signal isn't able to penetrate the walls of the building or your phone is in a desk. I would be happy to check the towers around your work location to make sure they are performing well. What's your zip code and cross streets?

Thank you,
*Heather
Sprint Social Media Care
Journeyman

Re: Phone Won't Find Service?

The zip code is 33543 and the Cross streets are sr56 and bruce b downs

Master

Re: Phone Won't Find Service?

Rrap60,

Thanks for the info. I didn't see any reported network issues at that location. However, I'll notify our network team about the issues you are experiencing.

- Eric
Sprint Social Care
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