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Battery discharges rapidly since frimware upgrade

Journeyman

Battery discharges rapidly since frimware upgrade

Since the latest firmwae update was applied, my phone discharges rapidly.  The battery usage details shows that the "Keep Awake" is taking the lion's share.  Is there a way to back off the firmware update?

1 REPLY 1

Re: Battery discharges rapidly since frimware upgrade

ChevalierDeDieu-

Thanks so much for the post! Unfortunately there's no way of downgrading your devices software that's easy or supported. Have you tried backing up all of your data and restoring your device to factory default settings? There could have been a glitch during the upgrades which could be causing the battery drain. Another option would be a service and repair center.

Let me know what you've attempted thus far. I'll do my very best to help!

Regards,

William

Sprint Social Care Team

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