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Cannot record video


Cannot record video

Video has stopped recording. When I hit record on the default camera app, all the settings icons disable for about 4 seconds, then it goes back to a Red highlighted button. Instagram video freezes for a few seconds then pretends like its recording but it isn't.  Zoom Camera by Moula Soft Inc. says "Oops! Video recording is not working in your cellphone right now!"

I feel like it coincided with Google+ introducing the Photos app, but I can't say for sure as I don't make vids that often.

Still photos work fine. Plenty of space left on the device.

I wonder if its related, but I tried to record some sounds with SoundDrop a while back and they failed as well.


Re: Cannot record video

Thank you for reaching out to us. The best course of action for the type of issues your having would be to take your device into a Sprint service and repair center. To find a store near you click on this link Please let me know if you have any questions.

Colleen Sprint social care

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