Thanks for your reply. Just to clarify, when you completed the software update, did you get a notification on your device prompting you to complete the update?
Sprint Social Care Team
Check and see if your LG Opitmus G is updated to JELLYBEAN=JB by doing the following.
Menu>System settings>About phone>Software information>Android version. The android version should say 4.1.2. If it says 4.0.4 or so? you need to update your phone.
To Update your phone go Menu>System updates>Update LG Software. Before updating make sure you use the phone app BACKUP to backup your phone and save it to your pc. You will need to copy and paste the backup to the pc yourself. The Backup app does not do it for you.
Once you update to Jellybean or if you have. To check for the dictionary and quick translator apps. Go to App tray(Apps)>Application Manager. You should see two apps at the top under a heading titled Apps to Install. Download them and have fun.
I hope this helps and Sprint Care need to start knowing how a phone work!