SprintCare: My phone is LG Optimus (LS970) and same issue as reported, no cell service, ESN and MEID are all zeroes. Factory reset was a no go. Sprint Techs on phone said must send for repair/replacement. Local Sprint store with repair services are seeing this problem with same phone as well as others but have no known fix.
Does the power cycle while charging resolve the issue on the LG LS970? what phones does it work on?
Having the exact same with issue with a just arrived replacement LG G2. I ordered it to arrive ACTIVATED, as the other times in past this was a no-brainer - turn phone on and maybe a *2 or whatnot.
I have spent all today, zeros for ID numbers on phone, network = LG! and phone number is some 64-bit looking number. I have lost all data not factory installed. I called Asurion to query if I there was something *I* was missing when I saw the instructions to go to sprint.com/activate. WHAT - I requested the thing ACTIVATED!
All she could tell me is to take it to the corporate office. That is 45 miles one-way.
Unacceptable and now I am remembering why Sprint is NOT the top of my list. Something so basic has now reset everyone to zero operation. Incredible. Anyone had any success?
Same thing happened to mine last night. It happened back in november or december also. It rebooted during the night....woke up to no signal bars and all zero's in the "phone info". Took 6 hours in the Sprint corp store while they messed with it and ordered me a refurb. ...had to come back for it! Does anyone know if a software update was made in the last few days which could have done this? Seems odd all of us had this issue in the past few days!
in researching this issue for my own device, an LG LS970 (Optimus G), I have found that the issue is with the EFS, or "Encrypting File System". And if you have not previously backed this up, you are SOL, apparently, and probably will need a new phone.
What's going on Sprint?? Two days ago my phone was sitting on the charger and now I have the exact same problem. No ESN/MEID and Sprint Store said they would send me a new one. I then get a call and they're saying I have to go back into the store and pay $75 for the replacement phone because I don't have insurance.
Judging by this thread, something is not right! I've already invested vacation time in this, please help.
There is a fix for this issue describe in the forum http://forum.xda-developers.com/showthread.php?t=2161498
The hard part is getting the need information from sprint! I have fixed my LG so I can receive calls/texts and have 4G service but 1g/3g requires obtaining
Data Profile username/password - You can get this info by calling Sprint. You may be able to view the username with ##3282# > Data Profile > View
32-char AAA Password - If you are unable to acquire your 32-char AAA password(NV item 466 and 1192), ask Sprint. You may have to speak to some form of advanced tech support.
Other people on the forum have been successful getting this information from sprint, but every time I try I get people who have no clue what they are doing and just want to walk me through the troubleshooting steps on their computer screen. Does anyone know how to go about obtaining this information?