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Optimus G cannot be turned on

Journeyman

Optimus G cannot be turned on

Anyone has any ideas? The phone just turned off when I connected my car charger (I have done this many times). Today it turned off and it cannot be turned on. No idea what happened.

1 REPLY 1
Wizard

Re: Optimus G cannot be turned on

Sorry for the delayed response.  That's not a good situation to be in when you phone can't turn on.  When the device is plugged into a wall charge do you get any indication that the phone is charging?  May be a battery issue, I'd recommend taking the device into a Sprint Service and Repair center for diagnosis.  If you were able to get this resolved, I'd like to know what steps were taken.

Thanks

*Darryl

Sprint Social Care

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