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Android system recovery <3e> Android system recovery utility Issue

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Journeyman

Android system recovery <3e> Android system recovery utility Issue

Android system recovery <3e>

Android system recovery utility

  • reboot system now
  • apply sdcard:update.zip
  • wipe data/factory reset
  • wipe cache partition

                                                      

Android system recovery...

Do not pull out the battery!!

Finding update package...

E:Can't find command file CACHE:

recovery/command

Installation aborted. no valid image in CACHE.

If I click on anyone of these options, an all black screen pops up with a white triangle containing a yellow exclaimation point inside, and the little android character standing next to it. it does nothing after that and the only button responsive is the home key which takes me right back to the recovery menu where i just was. over and over. I try to reboot it over and over and it keeps taking me back to that screen. nothing seems to be working. Can someone please help me?! What can I do?! I would hate to lose all those pictues of my son since birth up until now (he's 2 years old).

1 REPLY 1
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Journeyman

constantdreamer712,

Thank you for posting on our community forum. I am sorry to hear about the device issues you are having. If the phone is frozen in this state, have you taken into a service and repair center so that one of our technicians can take a look?

Jen R

Sprint Social Care Team

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